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In person You don’t have to tell us your name if you don’t want to.

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If it’s not safe for you to call, or if you don’t feel comfortable doing so, another option for getting direct help is to use our live chat service here on this website. Survivors may face ongoing emotional or safety concerns but there are methods for surviving and thriving after abuse.

You’ll receive the same one-on-one, real-time, confidential support from a trained advocate as you would on the phone. Help for Abusive Partners If you identify as abusive or you’re concerned that your behaviors may be unhealthy or harmful to your partner, we can help. Legal Help If you are considering taking legal action against an abusive partner, learn more about your options and rights.

We might ask your name, because it’s a natural question to ask in a conversation, or because of something you have said to us, but you don’t have to tell us if you prefer not to.

Via email If you've emailed us, your email address will not be shown to the volunteer.

On the phone When you call us on 116 123, you will be put through to a volunteer at one of our 201 branches.

We aim for everyone to get through to someone straight away, but sometimes this is not always possible as it depends on the number of volunteers we have on the phones at that time. Via email When you email us at , we aim to respond within 24 hours.

In person You can check our branches opening times here.

It can be helpful to call ahead and arrange a time to come in.

Others do have friends or family to talk to, but find that talking to someone neutral can also be beneficial.

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