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New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.

With Diagnostics Logging for .– Default Offline Address List On closer inspection:– The reason these recipients show up in the “All Users” Address List is because that Address List is not part of the OAB – only the Default GAL is, as shown in the screenshot below.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

*** NOTE: The GAL is essentially a real-time / online representation of AD Objects that are Mail Enabled for Microsoft Exchange *** The GAL contains information for all email enabled users, Distribution Groups, and Shared Mailboxes and Exchange Resource Mailboxes.

You can see the list of attributes that will be put into the GAL using When Outlook users are running in cached mode, they rely on the Offline Address Book (OAB) to provide them with access to one or more addresses (that are always available when they are connected directly to Exchange) The OAB is rebuilt and downloaded on a default schedule as shown below.

Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.

This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).

Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

may not be available even though such changes have been made in Active Directory.

This can occur even though no errors are present within the OAB rebuild process.

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Visit Stack Exchange In Outlook 2010, select the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.

Outlook 2007 users should select Tools from Outlook's uppermost menu, then Send/Receive and Download Address Book from the Tools drop down menus. Make sure the following options are selected: De-check the Download changes since last Send/Receive option Make sure Full Details is selected Make sure the \Global Address List is selected from the Choose address book drop down menu Click the OK button at the bottom.

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