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They provide the best solutions to both the customers and agents in various areas.

As per a study, by 2020 about 85% f customer relationships will be automated.

While chatbots have become more sophisticated for customer interaction and streamlining transactions, Planned Parenthood wanted to find out if young people could get personalized answers, using the technology, on topics that are often stigmatized.

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Accenture’s Digital Consumer Survey in 2017 included 26,000 people from 26 countries.

The survey found that 46% of US consumers are using “voice-enabled digital assistants”.

The chatbot was tested extensively with teens from the MESA (Math Engineering Science Academy) High School in Bushwick, Brooklyn who provided feedback and input on what they were searching for online regarding sexual health information.“It’s important that our youth receive a reliable answer [about sexual health] they can trust,” added Wen.

Technology today has taken a very fast pace and has changed our lives.

A voice-based chatbot uses pre-recorded and text to speech responses to address the queries of the users.

Voice is a more natural way of functioning for humans than texting. This shift provides a natural and seamless flow to processes. It is expected that by the year 2020, 50% of searches will be voice-based.Sex education programming for youth in the United States varies widely.At present, 24 states and the District of Columbia mandate sex education and 34 states require HIV education.Therefore, the demand for digital voice assistants is increasing.This is also satisfying consumers’ wants and needs.Over 30% of 14–17-year-old use the voice assistants regularly with another 20% that just started and 33% interested.

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